The SLA Template Catalogue is hosted in ServiceFrame - our SLA Management tool.
The Service Level Agreement Template Catalogue brings together a number of detailed SLAs across a wide variety of sourcing arrangements. Each template includes a breakdown of the key services provided, the metrics per service and the service level per metric. In addition the templates demonstrate how performance against targets can be measured and tracked on an ongoing basis. For reasons of clarity we have restricted the number of templates and metrics available online – if you require more details or additional templates please contact us. The online templates include;
- Finance and Accounting SLA Templates
- Human Resources SLA Templates
- Recruitment SLA Templates
- IT Application Development and Maintenance SLA Templates
- IT Support SLA Templates
- Product Distribution SLA Templates
- Product Management SLA Templates
- Reporting SLA Templates
Please register here to access the online catalogue and you will immediately receive your free login and password. If you already have your login please click here.
The SLA Catalogue is not an exhaustive list of the SLA templates which we have available. If you are looking for an SLA template which is not in the ServiceFrame™ catalogue please contact us directly to see if we can help you. Please note that the SLA Catalogue is also not a list of ‘ready made’ SLAs – please ensure that you undergo a thorough process to ensure that the metrics in your Service Level Agreement are aligned to the service you are providing or are being provided. Consult the articles section of this site for further information on how to agree your metrics.
Please note that ServiceFrame™ contains a wide variety of functionality which will simplify and improve your SLA management process. We encourage you to browse through the various screens in ServiceFrame™ to understand how it can help transform your Service Level Agreements from word documents to a valuable tools that drive excellence throughout your business.