Governance is a hot topic in Sevice Delivery, Vendor Management,Outsourcing and Shared Services – there are three key components to governance.  These are Service Level Reporting, Risk Reporting and Issue Reporting.   Ideally you want to get an executive online dashboard that gives you a picture on all three areas.  Also you need to ensure that there is a robust process in place to gather the required information.  There are two immediate priorities – something that can be deployed rapidly and at low cost.  

ServiceFrame is meeting the challenge.  Our current offer of less than £500 per month to use ServiceFrame in a Shared Services Centre is certainly grabbing headlines.  Contact us for more information on offers for Vendor Management or Service Provider side.

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