The following articles have been written by members of the ServiceFrame team.   Our approach is to try to cover broad areas of interest to Outsourcing and Shared Services Professionals.   We are increasingly also trying to address very specific topics which are of interest to our audience – these might include issues like how to create end to end business metrics, what is a Reverse KPI etc.  Building and developing our knowledge base is important to us – we always appreciate suggestions for new articles and content.