Governance is a hot topic in Sevice Delivery, Vendor Management,Outsourcing and Shared Services – there are three key components to governance.  These are Service Level Reporting, Risk Reporting and Issue Reporting.   Ideally you want to get an executive online dashboard that gives you a picture on all three areas.  Also you need to ensure that there is a robust process in place to gather the required information.  There are two immediate priorities – something that can be deployed rapidly and at low cost.  

SEE STANDARD SERVICEFRAME DASHBOARD BELOW