Creating SLAs and Building Governance Capability in Sourcing is a key challenge for many organisations.

At ServiceFrame we have created a series of short sharp training courses to address specific needs in this area.

These include;

• Agreeing and writing SLAs
• Building a Shared Services Governance Model
• Building an outsourcing Governance model
• Building capability in Shared Service Governance
• Building capability in Outsourcing Governance

Please contact us at ServiceFrame for more information.

Check out our SLA Monitoring and Management Blog