In our experience many organisations are faced with two choices in order to manage SLAs effectively

1.Buy bulky and expensive tools which deliver more functionality than required and consume vast resources to implement.  In rare cases it is worthwhile – in most cases they remain unused as the effort to use them outweighs the value

2.Use spreadsheets to manage compliance to SLAs.   Spreadsheets are extremely manual way to capture and retrieve information on your SLA performance.  Capturing data on spreadsheets is extremely error prone and it is difficult to drive an effective Service Level Management process.  Analysing performance against SLAs over time and across multiple services is also difficult using spreadsheets.

We decided to tackle this problem by building a tool which allows you to capture and track performance on SLAs in a simple and intuitive way.  Our solution is low cost, quick to deploy and extremely intuitive.   It is a tool for people managing Outsourcing and Shared Services arrangements – built by people who have managed Shared Services and Outsourcing Arrangements.   Look at screenshot below for a better way to review SLA performance!

ServiceFrame delivers you the following features

For more information on how to start managing your SLAs using ServiceFrame just contact us!