We publish extensively on the subject of Service Level Agreements, Service Level Monitoring and Service Level Management. This part of the toolkit consists of the full list of articles we have written. These articles should prove a valuable resource to you in your work.  We welcome suggestions for additional articles .  We also welcome articles for submission in this part of the site.

The SLA Template Catalogue consists of a wide range of SLA Templates – IT SLA Templates, HR SLA Templates, Facilities Management SLA Templates.  The SLA Template Catalogue is continually being updated with new SLA Template and new SLA Metrics.  We welcome your feedback and suggestions.  The SLA Catalogue is hosted in ServiceFrame™. This is an online application which is used to store and manage SLAs. If you wish to access the online we simply ask to register here and you will immediately receive your free login and password. If you already have a login please click here. If you would like more information about our catalogue please click here.

Managing your Service Providers, Outsourcing or Shared Services arrangements effectively is about much more than simply having documented Service Level Agreements. Using tools like ServiceFrame to automate the process is important but there are still activities which need to be undertaken to ensure you get maximum value from your sourcing relationships.  In this section of the toolkit we discuss the various activities required to ensure that you build healthy and productive sourcing relationships.

Managing Service Level Agreements can be a labour intensive process. Many organisations want a management tool which allows information on SLAs across the organisation to be gathered quickly and SLA reports to be printed quickly.  Many of these organisations are currently using a myriad of spreadsheets to manage their Service Level Agreements. ServiceFrame™ is an online application which can be deployed quickly and at low cost - for more information please click here